Non-Refund Policy for Naturopathic and Hair Restoration Services
At Lucky Girl Wellness Studio, we are committed to providing the highest quality of care and service to all of our clients. We understand that every individual has unique expectations and preferences, particularly when it comes to their hair and overall well-being. While we make every effort to ensure that you are satisfied with the results of your treatments and services, we want to clarify our position regarding refunds.
No Refunds for Hair Restoration Services
Due to the nature of hair restoration services, including but not limited to treatments, procedures, and products, **we do not offer refunds** if you are dissatisfied with the results of the treatment. Our services are personalized to meet the unique needs of each client, and we work closely with you to set realistic expectations.
We do not provide refunds for hair restoration services, including scalp treatments, hair growth therapies, or related services, if the outcome does not meet your expectations.
Results may vary based on individual factors such as hair type, genetics, and adherence to aftercare instructions. While we cannot offer refunds, we are always open to working with you to find solutions or alternative treatments should you feel the results are not as expected.
No Refunds for Naturopathic Wellness Services
In line with our approach to holistic and naturopathic care, we do not provide refunds for wellness services, such as consultations, nutritional counseling, herbal treatments, or wellness programs, once they have been rendered.
Prepaid Packages:If you have purchased a package or series of wellness treatments and are not satisfied with your results, we may offer credit towards future services but **no refunds** will be issued.
Consultations & Sessions:We strive to ensure that each consultation and session addresses your individual needs. However, we do not issue refunds if you are unhappy with the outcome of a session or if it does not meet your expectations.
No Refunds for Products
We offer high-quality hair care, skin care, and wellness products at our studio. However, **all sales of products are final**. We do not offer refunds for products purchased, including hair growth serums, shampoos, supplements, or skincare items. In the rare case of receiving a damaged or defective product, please contact us within 7 days of purchase for a potential exchange or replacement.
Our Commitment to You
We are committed to providing exceptional service and to working with you to achieve the best possible results. If you ever feel that a treatment or service is not meeting your expectations, please communicate with us directly. We are happy to discuss adjustments, re-treatments, or explore alternative options. Your satisfaction and well-being are important to us, and we will do everything we can to ensure you feel supported throughout your experience.
Agreement to Terms
By receiving any services at Lucky Girl Wellness Studio, you acknowledge and agree to our **Non-Refund Policy**. We ask that all clients carefully consider their expectations and desired outcomes before committing to any treatment plan. Should you have any questions or concerns before or after your service, please don’t hesitate to discuss them with us.
Thank you for choosing Lucky Girl Wellness Studio. We look forward to supporting you on your journey to wellness and hair restoration!
*Please note: This policy may be subject to change and will be updated as necessary. It is your responsibility to review the terms and conditions before booking any services.*
Hair Extension Refund and Responsibility Policy
We understand the transformative effects of hair extensions and aim to provide the highest-quality products and services. However, due to the nature of hair extensions and the custom fitting required, we do not offer refunds for hair extensions.
- Customization and Application: Once hair extensions are applied or cut, they are considered final sale.
- Non-Refundable Services: Hair extensions services include the initial application, color matching, cutting, and styling. No refund will be issued after the extensions have been installed.
- Maintenance Services: Regular maintenance is required for the longevity of extensions. We are happy to provide assistance and adjustments, but no refunds will be offered for any maintenance sessions.
- If you experience any issues with your extensions, such as discomfort or damage, please notify us immediately for an assessment or potential corrective solution, but a refund is not available.
We encourage you to carefully consider your choice of extension type, length, color, and style before committing to a purchase and installation. If you have any concerns or are unsure about your options, we are happy to discuss and help you select the best extensions for your needs.
Responsibility for Hair Color and Extensions Compatibility
Hair extensions may require color processing, especially for blending with your natural hair. However, color results can vary due to a variety of factors. We are not responsible for color mismatches or any changes that occur to the extensions after the installation.
Coloring Extensions**: If you choose to have your extensions colored, we will do our best to match the shade to your natural hair. However, **hair extensions may not color in the same way as natural hair** due to the different composition of human versus synthetic hair.
Compatibility of Extensions**: Color results on hair extensions may differ from the color results on natural hair, especially if your natural hair has been previously colored or chemically treated. We are not responsible for any **color variations**, **fading**, or **oxidation** that may occur after installation.
Shedding and Breakage of Hair Extensions
It is common for hair extensions to shed slightly during the first few days or weeks after installation as they settle into place. However, **excessive shedding or breakage** can occur if proper aftercare instructions are not followed.
Normal Shedding**: Minor shedding is normal and expected in the first few weeks. If you experience more shedding than expected, we are happy to assess the situation and offer recommendations.
Breakage**: Breakage can happen due to improper installation, rough handling, excessive heat styling, or not following aftercare instructions. We are not responsible for **hair breakage** or **damage** to natural hair or extensions that occur due to improper care or external factors.
Irritation or Allergic Reactions
While rare, some clients may experience irritation or allergic reactions to the adhesive, extension application methods, or the hair itself.
Initial Sensitivity**: Some itching or mild irritation may occur after installation, but this should subside within a few days. If irritation persists, please contact us immediately for advice.
Allergic Reactions**: If you believe you are experiencing an allergic reaction to the hair or adhesive, please stop using the extensions immediately and seek medical attention. We are not responsible for any allergic reactions or sensitivities that may occur after the installation of hair extensions.
Responsibility for Installation
The installation of hair extensions requires skill, experience, and the right technique to ensure they are applied properly. Our studio will perform the installation with the utmost care and professionalism, but **we are not responsible for issues arising from improper care or handling after installation**.
Proper Installation**: We will assess your hair’s suitability for extensions and recommend the best method for installation (e.g., tape-ins, sew-ins, keratin bonds, clip-ins, etc.). If installation is performed correctly by our professionals, the extensions should remain secure.
Client Responsibility Post-Installation**: After installation, it is your responsibility to follow all aftercare instructions provided to maintain the integrity of your extensions. We are not responsible for **extensions coming loose, tangling, or damage** resulting from improper aftercare, styling, or maintenance.
Aftercare and Maintenance
Proper aftercare is crucial for the longevity and health of both your natural hair and the extensions. Failure to follow these instructions may result in damage, tangling, shedding, or breakage.
Aftercare Instructions**: We provide all clients with detailed aftercare instructions, including how to wash, brush, and maintain your extensions. This includes using **extension-friendly products**, avoiding **heat damage**, and **regular maintenance appointments**. It is important that you adhere to these guidelines to avoid damage or discomfort.
Maintenance Appointments**: Hair extensions require regular maintenance, including tightening, adjusting, and possible reapplication of adhesive or bonds. These services are not included in the initial purchase or installation price. **Failure to keep up with regular maintenance** may result in damage to your natural hair or the extensions themselves.
Client Responsibility for Hair Extension Care
As a client, you agree to take responsibility for the proper care and maintenance of your hair extensions after installation. This includes the following:
Washing: Wash hair extensions using **gentle, sulfate-free shampoos** and avoid vigorous scrubbing or rough towel-drying. Over-washing can lead to damage and color fading.
Combing and Brushing: Always use a **wide-tooth comb** or a special **extension brush** to avoid tangling or pulling on the extensions. **Never tug or pull** on extensions.
Heat Styling: If your extensions are made from 100% human hair, they can generally tolerate heat styling, but it should be done on a low heat setting and sparingly. Excessive heat styling can cause damage and lead to breakage.
Sleeping: Always tie your hair in a loose braid or wear a silk or satin pillowcase to prevent tangling during sleep.
Non-Refundable Policy
As stated, all hair extensions, including ready-made and custom orders, and the installation services are **non-refundable** under any circumstances, even if you are dissatisfied with the color, shedding, irritation, breakage, or the overall result. This includes:
Color and Fit Issues**: If the extensions do not match your desired color or style, we will work with you to make adjustments, but **no refunds** will be issued.
Shedding and Breakage**: Minor shedding is normal, but excessive shedding or breakage due to improper care or styling is **not the responsibility of the studio**.
Irritation**: If you experience irritation, please follow up with our studio, but **no refunds** will be offered for any allergic reactions or discomfort.
Aftercare Compliance**: We are not responsible for any damage, discomfort, or hair loss resulting from improper aftercare, neglect, or failure to follow maintenance instructions.
Agreement to Terms
By purchasing hair extensions or scheduling installation a Lucky Girl Wellness Studio, you acknowledge and agree to this **Hair Extension Refund and Responsibility Policy**. We highly recommend that you carefully review your options, consult with our experts, and ask any questions before proceeding with the service or purchase.
We strive to provide you with the highest quality extensions and the best customer service experience. Our team is here to support you through your hair transformation journey, and we will do everything we can to ensure the best results. Thank you for choosing Lucky Girl Wellness Studio!
Wigs and Custom Wig Services
Our wigs and custom wig services are designed to meet your specific needs and preferences. Due to the personal nature of wigs and their customization, all wig sales are final and non-refundable.
- Custom Orders: Custom wigs, including color, style, and fit, are made specifically to your specifications. Once a custom wig is made or altered, we cannot accept returns or issue refunds.
- Ready-Made Wigs: Ready-made wigs are also non-refundable. We advise careful consideration and consultation prior to purchase. We can assist with adjustments or exchanges for size or fit, but we do not offer refunds.
- Satisfaction Guarantee: While we strive to ensure you are happy with your wig, if you feel that the product does not meet your expectations, please contact us immediately so that we can assist with adjustments or exchanges where applicable, but no monetary refunds will be provided.
*Please note: This policy may be updated periodically. It i